Help

Support

We're here to help you get the most out of Forge.

Contact Us

Need help with Forge? The fastest way to reach us is by email. We aim to reply within one business day. That includes problems connecting an AI tool or an app to Forge, and problems with an API key.

Email

team@forge.equipment

What Forge Does

Forge is the construction intelligence platform that turns a job walk into structured project documents. Record audio, video, or photos on-site; Forge generates scopes of work, estimates, change orders, trade task lists, and project timelines, ready to share with your team and export to your existing tools like Buildertrend. Software and AI tools your company chooses can also read your Forge data through Forge's MCP server and public API. Data access is on by default and an owner or admin can turn it off in Settings. An owner or admin can also let a connected tool make a listed set of changes; API keys only read.

Common Questions

  • How do I get started? Start a free trial at app.forge.equipment, or download Forge from the App Store or Google Play.
  • Can my team collaborate? Yes. Owners can invite team members from the web dashboard or the Team tab in the iOS or Android app. Each member gets a team role (Owner, Admin, PM, Estimator) that scopes what they can see and do. A sub seat is not a team role. A sub sees only the jobs and tasks you assign to them. They can add updates and photos to that work. They never see your pricing, your estimates or your team's conversations.
  • Is my data secure? All data is encrypted in transit and at rest. Payments are processed by Stripe. We never see your full card details. See our Privacy Policy for the full breakdown.
  • How do I connect an AI tool or my own software? Read the Forge manual. It covers connecting an AI tool, API keys, what is shared and what never leaves, and how to end access. Problems with a connection or an API key come to the same inbox above, with the same reply time.
  • How do I cancel my subscription? Through your account settings on the web dashboard, or by emailing support. Cancellation takes effect at the end of the current billing period.

Report a Problem

Found a bug or have a feature request? Please include as much detail as possible in your email, what you were trying to do, what happened, and any error message you saw. Screenshots or screen recordings make a big difference.